Customer Satisfaction Results for 2014 are in!

Exceptional results for the 3rd year running!

This is the 3rd year Emmersons have engaged with our clients to gain feedback on our overall service. The feedback we are able to obtain is invaluable and helps us focus on areas where clients feel improvement is needed.

We are grateful for your feedback; in total we received a 61% response rate from our e-survey, from a broad mix of sectors.

In all cases, clients were asked to rate our service.

We are pleased that so many customers took part. We take your feedback seriously and will utilise the info gained to help improve our service to you, and subsequently your overall experience.

Irrespective of our results, we will not be complacent, and will attempt to ensure we are continually evolving as a service provider.

Overall Satisfaction

Taking into account all questions asked, Emmersons scored an average of 95.7% for overall service – being either good or exceptional in 2014 compared to 97.1% in 2013.

One of our highest scores this year was once again for quality of advice, knowledge and understanding, 87% being exceptional.

Quality of the finished product scored 100% as good or exceptional with not one respondent providing anything less. Our quality sets us apart from our competition and is something we pride ourselves on hugely.

91.3% of people questioned this year are concerned in some way about the impact print has on the environment. This demonstrates a real need for us to continue through our environmental improvements programme as part of ISO14001.

What we are doing

We would like to assure you that you are our number one priority. At the same time we believe in continuous improvement and look forward to meeting your requirements in the future.

Thankyou all for sparing the time to fill in the survey.